This Returns policy was last updated on 19th April, 2023

MACVAD Europa GmbH’s Returns Policy describes Our policies and procedures regarding the return of all Bug A Salt ® products purchased within the European Union.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

  1. Right of Withdrawal: The customer's legal right to return purchased goods and receive a refund without providing any reason, within a specified period of time.
  2. Vendor: The seller of the goods or the provider of the service.
  3. Consumer: The individual who purchases or agrees to purchase the goods or services.
  4. Return Shipping Cost: The cost associated with sending purchased goods back to the vendor for a refund or exchange.
  5. Off-Premises Contracts: Contracts concluded away from the vendor's business premises, such as in the customer's home or at a sales event.
  6. Reimbursement Amount: The total sum of money that will be refunded to the customer, including the cost of the purchased goods and the original delivery cost.
  7. Reimbursement Timeframe: The period within which the vendor must issue a refund to the customer after receiving the customer's withdrawal decision.
  8. Return Address: The specific location where the customer must send the returned goods.
  9. Return Shipping Label: A pre-paid, pre-addressed postage label provided by the vendor for the customer to use when returning goods.
  10. Proportional Delivery Cost: A portion of the original delivery cost, calculated based on the items being returned in relation to the total order.

By providing these definitions, we aim to clarify the terms used within our Returns Policy and ensure that customers understand their rights and responsibilities when returning purchased goods.